Terms of Service

Last updated: October 15, 2026

These Terms of Service ("Terms") are an agreement between you and AzulSpace LLC, a Wyoming limited liability company ("AzulSpace", "we", "us"). They apply to the AzulSpace website at azulspace.com, the AzulSpace app on any device, the live demo and every related service (together, the "Service"). By creating an account, starting the demo or using the Service, you agree to these Terms. If you use the Service for a company or agency, you confirm you are authorised to accept these Terms for it, and "you" means that business.

1. The Service

AzulSpace is software that helps property managers, agencies and landlords keep records about properties, units, landlords, renters, leases, rent, deposits, fees, repairs, vendors, documents and appointments, and helps them prepare receipts, statements, reminders, agreements and reports. AzulSpace is a record-keeping and communication tool. It does not manage properties, collect rent, hold money, give legal, tax or financial advice, or act as an agent, broker or trustee for anyone.

2. Accounts

• You must be at least 18 years old and able to enter a binding contract. The Service is meant for business and property-management use.
• Give accurate account details and keep them up to date. Keep your password private and use a strong one. You are responsible for everything done under your account and by the staff, agents and other people you invite.
• The owner of an agency account decides who has access. Tell us straight away at azulspace@outlook.com if you think your account has been used without permission.
• Renters, landlords and vendors who use the portals or private links that an agency gives them use the Service on that agency's behalf. Their questions about their records should go to that agency first.

3. Free trial and demo

• New agencies get a free trial with every feature, currently 30 days. No card is needed to start. At the end of the trial, if no plan has been chosen, the account becomes read-only: nothing is deleted, but new records cannot be added or changed until a plan is chosen.
• The live demo creates a temporary copy of a sample agency with invented data. It is deleted after about one hour. Do not enter real personal information into the demo. Messages and emails in the demo are not sent.

4. Plans, billing and cancelling

• Paid plans are billed in advance, monthly or yearly, in US dollars, through our payment provider Stripe. Plans and prices are shown on our website and in the app under More → Plan and billing. Plans are based on the number of units you manage; when you reach your plan's limit, you will need to move to a larger plan before adding more units.
• Subscriptions renew automatically at the end of each billing period until cancelled. You authorise us, through Stripe, to charge your payment method for each period.
• You can cancel any time from More → Plan and billing. Your plan stays active until the end of the period you have already paid for and is not renewed after that. Refunds and credits are covered by our Refund Policy, which forms part of these Terms.
• Prices do not include taxes. You are responsible for any sales, value-added, goods and services or similar taxes that apply to your purchase, other than taxes on our income.
• If a payment fails, we may make the account read-only until payment is made. We may change prices for future periods by giving you at least 30 days' notice by email or in the app; the change applies from your next renewal after the notice period.

5. Your data

You own your data. "Customer Data" means the information you, your staff and the people you invite put into the Service, including details of landlords, renters, vendors and properties, payments, documents, photos and signatures. You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, to follow your instructions and to comply with the law.

Your responsibilities. You are responsible for the Customer Data you enter and for having a lawful basis to collect and use it, including any notices to and consents from renters, landlords, vendors and staff that the law in your country requires. Only collect what you need. Do not upload information you have no right to share.

How we handle Customer Data. For Customer Data that is personal information, you are the controller (the party that decides why and how it is used) and AzulSpace is your processor. We will:

• process it only to provide the Service and on your documented instructions (these Terms and how you use the Service), unless the law requires otherwise;
• make sure our staff and contractors who can access it are bound by confidentiality;
• protect it with appropriate technical and organisational security measures, including keeping each agency's data separate at the database level, encrypting data in transit, storing files privately and limiting staff access to the properties assigned to them;
• use only the service providers ("sub-processors") listed in our Privacy Policy, under contracts that protect the data, and tell you of changes through that page;
• tell you without undue delay after we become aware of a security breach affecting your Customer Data, and help you meet your own obligations;
• help you respond to requests from people exercising their privacy rights, as far as the Service makes that possible; and
• at the end of your subscription, let you export your reports and records for 30 days and then delete Customer Data from the live systems, except where the law requires us to keep it. If the owner deletes the agency in the app (More → Delete account), it is deleted straight away instead. Backups are overwritten on their normal cycle.

Account and usage data. We use information about how you use the Service (such as your account details, billing records and technical logs) to run, secure, bill for and improve the Service, as described in our Privacy Policy. We do not sell Customer Data or use it for advertising.

6. Rent, deposits and payments between other people

• AzulSpace never receives, holds or transfers rent, deposits or other money between renters, landlords, agencies or vendors, and is not a payment service, money transmitter, escrow agent or trustee. Amounts recorded in the Service are records you enter or confirm; they are not money held by us.
• If you connect your own Stripe account (or a landlord's), card payments go directly from the renter to that Stripe account under Stripe's own terms. You are responsible for that Stripe account, its fees, refunds, disputes and chargebacks. AzulSpace takes no cut of those payments.
• You are responsible for complying with the laws that apply to your business, such as licensing for property managers, client or trust accounting, deposit protection, landlord and tenant law, tax and anti-money-laundering rules.
• We are not a party to any lease, management agreement, repair job or other arrangement between you and anyone else.

7. Messages you send

The Service prepares receipts, reminders and other messages. WhatsApp messages are sent from your own WhatsApp app when you choose to send them; emails and phone notifications may be sent automatically when you switch on automations. You are responsible for the content of messages sent from your account and for having permission to contact the people you message, including under anti-spam, telemarketing and privacy laws. Use WhatsApp in line with WhatsApp's own terms.

8. Agreements, signatures, templates and tax tools

• The lease agreement template, inspection checklists and other wording we provide are general starting points, not legal advice. Laws differ by country and region; have your documents reviewed by a qualified lawyer before you rely on them.
• The Service lets parties sign documents electronically and keeps a record of the names, signatures, times, device details and a fingerprint of the signed wording. Whether an electronic signature is valid and enforceable for a particular document depends on the law that applies to it, and you are responsible for checking that it is suitable.
• Tax tools, such as the Trinidad and Tobago Landlord Business Surcharge calculations, are estimates based on the records you enter and the rules as we understand them. They are not tax advice. Check amounts and due dates with the tax authority or a qualified adviser.

9. Acceptable use

You must not, and must not let anyone else:

• use the Service for anything illegal, fraudulent, discriminatory or harassing, including unlawful discrimination against renters or applicants;
• upload malware, or content you have no right to use, or information about people that you have no lawful basis to hold;
• try to get into other agencies' data or any part of the Service you are not allowed to access, or test, scan or break its security without our written permission;
• overload, disrupt or scrape the Service, or use it to send spam;
• copy, resell or rent out the Service, or use it to build a competing product; or
• remove notices, or misrepresent AzulSpace or your relationship with us.

10. Other services

The Service works with services run by others, such as Stripe, WhatsApp, email providers, map providers and your browser or phone. Those services have their own terms and privacy policies, and we are not responsible for them, for their availability or for what they do with information you share with them.

11. Our intellectual property

AzulSpace and its licensors own the Service, including the software, design, text, templates, logos and the AzulSpace name. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription in line with these Terms. If you send us ideas or feedback, we may use them without any obligation to you.

12. Availability, support and changes

We work to keep the Service available and secure, but it may sometimes be unavailable for maintenance, updates or reasons outside our control. Support is provided by email at azulspace@outlook.com. We may change or improve the Service over time. If we remove a major feature you pay for, we will tell you in advance where reasonably possible.

13. Suspension and ending the agreement

• You can stop using the Service and cancel at any time. You can also delete your own account in the app (More → Delete account, or at the bottom of the renter and landlord pages). If you are the only owner of an agency, deleting your account also cancels its subscription and permanently deletes the agency and its records straight away, so download anything you need first. Team members who delete their account leave the agency; the agency keeps its records.
• We may suspend or end your access if you seriously or repeatedly break these Terms, do not pay, create a security or legal risk, or if the law requires us to. Where reasonable, we will give notice and a chance to fix the problem first.
• After your account ends, sections that by their nature should continue (including 5, 6, 8, 14, 15, 16 and 17) continue to apply.

14. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, that calculations, reports, translations or templates will be correct or suitable for your purposes, or that it will meet all your requirements. You are responsible for checking important figures, documents and deadlines and for keeping your own copies of records you need. Nothing in these Terms excludes rights you have under consumer protection laws that cannot be excluded.

15. Limitation of liability

To the fullest extent the law allows: (a) neither AzulSpace nor its members, managers, employees or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, rent, business, goodwill or data, however caused; and (b) AzulSpace's total liability for all claims relating to the Service or these Terms is limited to the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or US$100. These limits do not apply to liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

16. Your responsibility to us

You will defend and indemnify AzulSpace against claims, losses and costs (including reasonable legal fees) brought by third parties that arise from your Customer Data, your messages, your dealings with renters, landlords, vendors or staff, your use of the Service in breach of these Terms, or your breach of the law.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute relating to the Service or these Terms, and both parties consent to that jurisdiction. Before starting a court case, please email us at azulspace@outlook.com so we can try to resolve the issue informally within 30 days. To the extent the law allows, claims must be brought individually and not as part of a class or representative action. If you are a consumer and the law of the country where you live gives you the right to bring a claim in your local courts or under your local law, nothing here takes that right away.

18. General

• We may update these Terms. If a change is significant, we will tell you by email or in the app at least 30 days before it takes effect. If you keep using the Service after the change takes effect, the new Terms apply; if you do not agree, you can cancel.
• These Terms, our Privacy Policy and Cookie Policy, and any order or plan you choose are the whole agreement between us about the Service.
• If any part of these Terms cannot be enforced, the rest stays in effect. If we do not enforce a right straight away, we have not given it up.
• You may not transfer these Terms without our written consent. We may transfer them to a company that takes over the Service, and will tell you if we do.
• Neither party is responsible for delays or failures caused by events beyond its reasonable control.
• We may send notices to the email address on your account. You can send notices to azulspace@outlook.com or by mail to AzulSpace LLC, 10000 NW 17th St, Ste 103, Bays 11–17 CAL253011, Doral, Florida 33172, United States.
• These Terms may be shown in other languages. If there is any difference, the English version applies.

19. Contact

AzulSpace LLC
10000 NW 17th St, Ste 103, Bays 11–17 CAL253011, Doral, Florida 33172, United States
azulspace@outlook.com