Refund Policy

Last updated: October 15, 2026

This Refund Policy explains when AzulSpace LLC ("AzulSpace", "we") refunds payments for AzulSpace plans. It forms part of our Terms of Service. We want you to pay only for something you find useful, so the policy is meant to be simple and fair.

1. In short

• Try everything free for 30 days first. No card is needed and nothing is charged.
• Not happy with your first payment? Ask within 30 days and we refund it in full.
• Cancel any time. Your plan keeps working until the end of the period you paid for.
• Forgot to cancel before a renewal? Ask soon after and we refund it.
• If we make a mistake, such as charging you twice, we always refund it.

2. Free trial

New agencies get a 30-day free trial with every feature. You do not need a card to start, and you are never charged for the trial. If you choose a plan while your trial still has days left, those days carry over and your first charge happens when they run out.

3. 30-day money-back guarantee

If you are not happy with AzulSpace, ask for a refund within 30 days of your agency's first paid charge (monthly or yearly plan) and we will refund that charge in full and cancel the plan. This applies once per agency, to its first paid charge.

4. Monthly plans

• You can cancel at any time in More → Plan and billing. Your plan stays active until the end of the month you have paid for and does not renew.
• We do not refund part-months or unused days.
• Forgot to cancel? If a monthly renewal goes through after you meant to cancel, ask within 7 days of the renewal and we will refund it in full, as long as no records were added or changed in your account after the renewal.

5. Yearly plans

• After the 30-day guarantee on your first charge, cancelling stops the next renewal and your plan stays active until the end of the year you paid for.
• Forgot to cancel? If a yearly renewal goes through after you meant to cancel, ask within 14 days of the renewal. If no records were added or changed after the renewal, we refund it in full; otherwise we refund the whole months that are left.
• Outside these cases we do not refund the rest of a yearly plan.

6. Changing plans

• Moving to a larger plan: you pay the difference for the rest of the current period straight away (Stripe works it out to the day).
• Moving to a smaller plan: the unused value of your current plan is kept as credit and taken off your next invoices. It is not paid out in cash.

7. When something goes wrong on our side

• Billing mistakes, such as a duplicate charge or a charge after you cancelled, are always refunded in full, however long ago they happened.
• If the Service is unavailable for more than 24 hours in a row because of a problem on our side, ask us and we will credit or refund the time it was down.
• If we remove a major feature you pay for and you cancel because of it, we refund the unused part of your current period.

8. When we don't refund

• When a request is outside the time limits above, except for billing mistakes.
• When an account is suspended or ended because it broke our Terms, for example fraud, abuse or sending spam.
• Fees your own bank or card issuer charges, such as currency conversion or international transaction fees. Refunds are made in US dollars, the currency you were charged in.

Please contact us before disputing a charge with your bank. We can usually sort it out faster, and a dispute may pause your account while the bank reviews it.

9. How to ask for a refund

Email azulspace@outlook.com from the agency owner's email address, with your agency's name and the date and amount of the charge (the receipt from Stripe has both). We reply within 2 business days. Approved refunds go back to the card you paid with through Stripe and usually appear within 5 to 10 business days, depending on your bank.

10. Cancelling and deleting your account

• Cancelling (More → Plan and billing) stops future charges. Your records stay, and you can choose a plan again whenever you like.
• Deleting your account (More → Delete account) cancels the subscription straight away and permanently deletes the agency and its records if you are its only owner. Deleting does not refund payments by itself; if you are entitled to a refund under this policy, ask for it as well.

11. Rent, deposits and other payments between people

AzulSpace never receives or holds rent, deposits or fees. Refunds of rent, deposits or card payments between renters, landlords and agencies are between those people, and card refunds are made in the agency's or landlord's own Stripe account. This policy only covers what you pay AzulSpace for its plans.

12. Your legal rights

AzulSpace is a business service. Nothing in this policy takes away rights you have under consumer protection laws that cannot be excluded. Where those laws give you more, for example a right to cancel within a set number of days, you have those rights as well.

13. Contact

AzulSpace LLC
10000 NW 17th St, Ste 103, Bays 11–17 CAL253011, Doral, Florida 33172, United States
azulspace@outlook.com